Question 1

What's the difference between PE and PVC tarpaulins?

Accepted Answer

Both materials have their own characteristics and are suitable for different applications. We have compared them for you in our guide. We will gladly support you in finding the right tent for your particular needs! Contact us by e-mail: service@houseoftents.co.uk or give us a call on 0118 315 0873.

Question 2

What does tear strength mean?

Accepted Answer

Tear strength describes the quality of our PE, PVC and polyester tarpaulins. The higher the tear strength, the more resistant and robust our tarpaulins are and the harder they are to damage. A sample piece of material for each of our products is tested by the renowned testing institute Hansecontrol using a stretch test. The test indicates how much force is required to tear the material. The tear strength is a meaningful quality feature for our tarpaulins and allows you to make a reliable comparison between different products.

Question 3

Can you send me a sample piece of tarpaulin?

Accepted Answer

We're happy to send you samples of PE or PVC material. For pop up gazebos, we can also provide colour samples. Simply write an e-mail to service@houseoftents.co.uk and state the article number of the tent you're interested in. Please also state your delivery address, e-mail address and telephone number. Alternatively, you can reach us by phone on 0118 315 0873. Please have the article number of the tent you're interested in to hand. The article number can be found on the article page under the product name.

Question 4

Do you provide printing onto gazebo tarpaulins?

Accepted Answer

We don't provide gazebo printing ourselves. You can order this from a specialised printer once you have received the product.

Question 5

Why are mould stains developing on my tent tarpaulin?

Accepted Answer

The development of mould stains can't be explained in a uniform way. However, the prerequisites for the formation of mould are commonly cited as follows:

high ambient humidity or room humidity (at least 55% relative humidity, usually well above 65%)
low air circulation (almost always present when mould stains occur)
Possibly certain types of mould, but these could also just be a side effect - this hasn't yet been clarified with certainty.

You can prevent mould stains by:

airing your tent regularly
regularly removing any moisture (e.g. condensation).

For the treatment and removal of mould stains, we recommend our professional PE/PVC cleaning product.

We cannot guarantee that mould stains will not occur - the external influences described are too complex for this.

Question 6

Why does condensation build up in my tent?

Accepted Answer

Unfortunately, it's not possible to completely avoid the build up of condensation in tents. Condensation is caused by a number of factors, including moisture released from the ground, from people, and from the air itself. As air cools, it holds less water, causing droplets to form on the tent surface and tent poles. You can read more about the causes and ways of reducing condensation (such as good ventilation) in our magazine article on the topic of condensation

Question 7

Can I buy extra roof supports for my marquee?

Accepted Answer

The roof supports of the PRO Plus and PRO Ultra models are not compatible with the roof frame of a PRO Smart tent.

Question 8

Can I use cable ties instead of bungees for installing a marquee tarpaulin?

Accepted Answer

We advise you not to use cable ties instead of bungees. Cable ties lack the necessary flex that our bungees offer. The use of cable ties can lead to tearing of the tarpaulin and / or the eyelets, which would not be covered by the warranty.

You can purchase new bungees via the following link: https://www.houseoftents.co.uk/accessories-spare-parts/bungees/

Good-to-know